FAQs
FAQs
How can I contact Prehistoreic?
You can email us at support@prehistoreic.shop, and our friendly customer service team will be happy to assist you with whatever you need!
Do you ship worldwide?
Yes, we ship globally so everyone can enjoy our prehistoric treasures! 🌍
Where do you ship from?
We ship directly from our partner warehouses, located in multiple regions to ensure the fastest delivery possible.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email. Use this number to monitor your package’s progress right to your doorstep. If you have trouble locating your tracking information, we’re happy to help.
Do you offer discounts or promotions?
Yes! We regularly run special offers and promotions. Sign up for our newsletter to get exclusive discounts, early access to sales, and updates on new products.
Do your products require assembly?
Most of our products come ready to use. For items that require assembly, we include simple, step-by-step instructions to make setup a breeze. If you have questions during assembly, feel free to contact us at support@prehistoreic.shop.
Are your products safe for children or pets?
Most of our items are child- and pet-friendly. However, we recommend checking individual product descriptions for specific safety details. If you’re unsure, feel free to contact us, and we’ll be happy to provide guidance.
How do I care for my product?
For faux plants and décor: simply dust with a soft cloth to keep them looking fresh. If you’ve purchased a smart planter like Ivy, refer to the included care instructions for optimal performance. Still unsure? Reach out to us for personalized care tips!
Can I change or cancel my order?
As we process orders quickly, any changes or cancellations must be requested within 12 hours of placing the order. Requests made after this time will not be accepted, but you can still return your order for a full refund once received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
When will my order be processed?
Orders are processed between Monday and Friday. Please allow 1-3 business days for your order to be processed, especially during holidays and sales. Once processed, your order will be shipped the next day.
How long will it take to receive my order?
Delivery times may vary depending on your location. On average:
- Standard Shipping: 2-4 weeks.
- Expedited Shipping: (If available) 7-14 Days / 1-2 weeks.
High demand or unforeseen delays may affect these timeframes.
What if I don't receive my order?
If your order doesn’t arrive within 30 days of shipping, you are eligible for a full refund. Contact us at support@prehistoreic.shop, and we’ll resolve it for you.
Will I be charged customs or taxes?
Our prices are tax-free in USD. However, your local customs office may charge import taxes, duties, or related fees upon arrival. These costs are your responsibility. We recommend contacting your local customs office for details.
How do I return an item?
If you need to return an item, please email us at support@prehistoreic.shop, and we’ll guide you through the process.
What if the item(s) I received are defective/incorrect/damaged?
If you’ve received incorrect, damaged, or defective items, please email us with:
- Your order number.
- Photographs of the item(s).
- A brief description of the issue.
We’ll do our best to resolve it as quickly as possible.
When will I receive my refund?
Refunds will be issued to your original payment method. If you paid with a credit or debit card, refunds typically take 7-10 business days to appear. If you haven’t received a refund yet:
- Check with your bank or card provider—it may take time for the credit to post.
- Contact us for assistance if you need further help.
We’re Here for You!
At Prehistoreic, we’re committed to making every step of your shopping experience seamless and enjoyable. Feel free to reach out anytime—we’re always happy to help!